Professional Contractors Group

Penguin Computers Limitedwww.penguinit.co.uk

Telephone: 0870 708 2627
Fax: 0870 138 1169
30 Fairfield Avenue,
Upminster,
Essex
RM14 3AY
email:info@penguinit.co.uk
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CTI / IVR Demonstration -Time Recording
The phone number is 0870 708 26 27 , choose option 2 then 2 you will get to the demonstration timesheet system.

The User IDs and PINs are set up as follows:

UserID 0001# , PIN 1111# or
UserID 0002# , PIN 2222# etc

It then prompts for:
start time in the 24 hour clock, example 0700
finish time, example 1745
break length, example 0100

It then reads back the total number of hours worked, prompts the user to press 1 to confirm, then saves the record in the database.

Things to note:

SQLphone can be easily customized to prompt for different forms of identificaiton, and can collect and store additional information such as dates, times and to enter project codes against time worked.

SQLphone can optionally read back the site names using either a computer synthesized voice (TTS - Text To Speech) or pre-recorded prompts.

The demonstration system performs limited validation, but your business logic to validate the user input can be included if required.

The voice prompts that you hear were recorded by a colleague and are in no way 'professional', but are adequate for demonstration purposes.

The meter read / data collector is available as a complete outsourced solution. Penguin Computers are able to provide a system hosted on our own dedicated hardware for you, where your only involvement would be to receive a daily/weekly email with your data in an agreed format, and sending to us any static data that is reqyured by your application.

A rented solution removes the need for you to supply a PC, Dialogic voice processing card, telephone lines, SQLphone licence and SQLphone customisation. The data that we can supply could include the date & time of each call, the user submitting the data, the start, end and break times along with the hours worked, plus any additional data that you wish us to collect.

Please contact us at rent-a-line@penguinit.co.uk or call 0870 708 26 27 for further details.