Professional Contractors Group

Penguin Computers Limitedwww.penguinit.co.uk

Telephone: 0870 708 2627
Fax: 0870 138 1169
30 Fairfield Avenue,
Upminster,
Essex
RM14 3AY
email:info@penguinit.co.uk
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CTI / IVR Demonstration - Meter Reading

The phone number is 0870 708 26 27 , then choose option 2 then option 1.

The User IDs and PINs are set up as follows:

UserID 0001# , PIN 1111# or
UserID 0002# , PIN 2222# etc

It then prompts you for a site identification. These have been set up
as :

0001 (7 digit meter)
0002 (8 digit meter)
000001 (4 digit meter)
000002 (5 digit meter)

The system then prompts you to enter a variable length (depending on the site ID you selected) meter read, which it then reads back to you and asks for confirmation. It then offers you the choice of entering another meter read or hanging up.

Things to note:

SQLphone can be easily customized to prompt for different forms of identificaiton, and can collect and store additional information such as dates, times and meter read type (Gas, Electricity, Water, etc.).

SQLphone can optionally read back the site names using either a computer synthesized voice (TTS - Text To Speech) or pre-recorded prompts.

The demonstration system performs limited validation, only checking that you enter the required number of digits relevant to the site's meter. Business logic to validate the input in other ways can be included if required.

The demonstration system stores the number of meter dials with each site and prompts the user accordingly. If this information is not available, SQLphone can accept any length input. You can choose whether to end each input with a hash key or not. The hash key is useful, but not required, to terminate data input that could be of variable length.

The voice prompts that you hear were recorded by a colleague and are in no way 'professional', but are adequate for demonstration purposes.

The meter read / data collector is available as a complete outsourced solution. Penguin Computers are able to provide a system hosted on our own dedicated hardware for you, where your only involvement would be to receive a daily/weekly email with your data in an agreed format, and sending to us any static data that is reqyured by your application.

A rented solution removes the need for you to supply a PC, Dialogic voice processing card, telephone lines, SQLphone licence and SQLphone customisation. The data that we can supply could include the date & time of each call, the user submitting the data, the site ID, meter read type (Gas, Electricity), the meter read and anything else that you wish us to collect.

Please contact us at rent-a-line@penguinit.co.uk or call 0870 708 26 27 for further details.